Healthcare & Veterinary
Unified clinical telephony operating system integrating cloud Asterisk PBX with conversational AI voice triage, real-time symptom transcription, automated SMS booking confirmations, and seamless operator handoff.
A veterinary clinic network was losing up to 35% of emergency inbound calls during peak hours while receptionists spent valuable time manually documenting preliminary symptoms and scheduling appointments.
Engineered an AI-native telecom pipeline connecting an Asterisk SIP trunk with low-latency Whisper streaming and conversational LLM agents that autonomously triage incoming emergency calls, record anamnesis, and route calls with pre-filled context.
The platform ingests audio recordings of veterinary clinic telephone interactions: reconciling incoming caller numbers with the clinic CRM, generating an enriched owner and pet dossier, extracting appointment specifics, and committing verified bookings to the CRM upon operator confirmation. Simultaneously, the AI engine transcribes conversations, scores operator compliance against clinical protocols, and flags hostile or high-risk incidents.
Every conversation undergoes an auditable processing pipeline safeguarding clinical anamnesis and eliminating front-desk data entry overhead:
The system matches incoming telephone numbers against the clinic database, rendering an instant structured context:
Intelligent extraction of visit parameters from conversational dialogue with direct clinic MIS booking:
Deep natural language analysis of audio recordings to guarantee strict healthcare service standards:
Automated escalation flags for clinic administration and chief medical officers:
The operator intake terminal: incoming records match against CRM tables while the appointment draft is synthesized in advance:
Plan the First Delivery Milestone
Bring a product idea, a business workflow or a legacy constraint. You do not need a technical specification or an in-house engineering team to start. We will identify the first scoped milestone, delivery risks and the artefacts your team will own.
